Spiceworks - Help Desk descripción

Manage "Everything IT" - Anywhere.
Take your IT network, help desk tickets(cloud or local) and users with you wherever you go! With Spiceworks - Help Desk, Spiceworks users have the info they need to do their IT jobs - at their fingertips. See devices, work help desk tickets, access user info, read IT discussions, and more.

Used by over 1 million IT pros worldwide, Spiceworks free IT management app & online community simplifies “everything IT” about the IT workday. From network inventory, monitoring & mapping to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free.

Spiceworks Mobile for IT Pros.

VIEW YOUR NETWORK INVENTORY & ISSUES*
- See all the hardware and it's details on your network
- Identify if any issues exist with your assets
- Open a ticket for any assets that need attention

RUN YOUR HELPDESK & TEND TO YOUR TICKETS
- See and respond to all of your trouble tickets
- Create new tickets, close and re-open existing ones
- Add and edit ticket description and details
- Assign tickets and set priorities, due date & more

GET A FULL PICTURE OF YOUR END-USERS*
- Quickly get contact info for your end users
- View and update important user details (Active Directory)
- Take and upload pictures of users to their profiles


Get Started with On Premise setup in 2 Easy Steps:
1) Get the latest version of Spiceworks' desktop app at http://www.spiceworks.com.
2) Come on back here & install Spiceworks Mobile


Permissions
We require several permissions on your Android device to operate properly. Here is the list and why we need them.

Network communication
full Internet access - your Spiceworks installation and the Spiceworks community are accessed through the internet.

Phone calls
read phone state and identity - from the people view, when making a call, we need to know if the phone is busy already.

System tools
retrieve running applications - lets us verify if a task has already been started so we have only one instance of activity at a time, and also lets us restart if we run into an unexpected issue.


*Network and inventory features currently available with On Premise version only.